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Breaking Through the Communication Crisis
2025 State of Frontline Communications:
New data exposing how communication breakdowns quietly drain productivity, slow response, and increase risk.
*Survey conducted by PollFish | Manufacturing Frontline Workers | U.S. (Nov 2025)
Overview
U.S. manufacturing has a well-documented productivity crisis.
But one of its biggest contributors has remained largely invisible: frontline communication failures.
This comprehensive report puts real numbers behind the everyday delays, missed context, and workarounds that compound across safety, response time, and throughput. It captures what traditional dashboards and KPIs miss — how work actually moves (or doesn’t) on the floor.
Key Findings
The communication gap isn't abstract, it's measurable.
The Problem Isn’t Readiness, it’s Visibility
Frontline workers are often assumed to be resistant to technology.
The data tells a different story.
The Invisible Operations Problem
Most critical operational communication doesn’t happen in formal systems.
70% of frontline communication and decision-making occurs outside documented workflows, leaving leadership with an incomplete picture of what’s actually happening on the floor.
This creates a visibility gap:
Leaders optimize what they can see.
Frontline teams work around what they can’t report.
We call this the Communication Iceberg — where the most impactful issues stay hidden below the surface.
Get the Insights
Inside the full report you'll find:
Full survey results from 300 frontline manufacturing workers.
Where communication breaks down and what it costs.
Why communication problems persist, even in highly digitized operations.
The Communication Iceberg framework and what it reveals about operational blind spots.
Frontline readiness for AI, data, and modern technology.
Clear, actionable steps leaders can take in 2026.